1vin Privacy Policy – How We Protect Your Data

1 Introduction

1vin operates an online gaming and sports betting platform accessible at 1vin.onl and through the dedicated Android app. In the course of providing these services to players in Pakistan, we collect and process certain personal information. This Privacy Policy explains what that information is, why we collect it, how it is handled, and what controls you have over it.

This policy applies to all data collected through the 1vin website, the Android app, customer support interactions and any other point of contact between you and the platform. It should be read alongside the Terms and Conditions, which govern your use of the platform overall.

We take data privacy seriously. Our approach is straightforward: collect what is necessary, protect it properly, use it only for stated purposes and delete it when it is no longer needed. We do not build advertising profiles, sell data lists or share your information for purposes unrelated to running your account.

2 Data We Collect

The personal data 1vin collects falls into the following categories depending on how you interact with the platform:

We do not collect data that is not necessary for these purposes. If additional data is ever required — for example, for an expanded verification process — you will be informed at the point of collection.

3 How We Use Your Data

Every piece of data collected by 1vin has a defined purpose. We do not use your data in ways that go beyond what is described here without notifying you first. The primary purposes are:

• Account management: Creating, maintaining and securing your 1vin account, including authentication and password recovery
• Transaction processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards
• Identity verification: Confirming your age and identity in line with responsible gaming requirements — this is how we ensure the platform is used only by adults aged 18 and above
• Platform security: Detecting fraud, unauthorised access, bot activity, multi-accounting and other misuse of the platform
• Responsible gaming: Monitoring deposit patterns and play behaviour to support the responsible gaming tools available in your account settings
• Customer support: Responding to your enquiries, investigating complaints and resolving account issues
• Platform improvement: Analysing aggregated, anonymised usage data to improve the platform's features, performance and product range
• Promotions: Communicating relevant bonus offers and promotions to your registered contact details, where you have not opted out

You can opt out of promotional communications at any time by contacting support or adjusting your notification preferences in your account settings.

4 Payment Information

When you make a deposit or request a withdrawal in PKR, you interact with the relevant payment provider — JazzCash, Easypaisa, Raast or your bank. The data exchanged during those transactions is governed by the relevant provider's own privacy terms in addition to this policy.

1vin retains transaction references, amounts, timestamps and payment method types (e.g. "JazzCash deposit") as part of your account's financial record. This information is necessary for account reconciliation, dispute resolution and meeting standard financial record-keeping obligations.

If a withdrawal is flagged for verification, additional information may be requested to confirm the payment belongs to the registered account holder. This is a standard fraud prevention measure and is applied consistently across all accounts.

5 Cookies & Tracking

1vin uses cookies and similar tracking technologies on the website and within the app to make the platform function correctly and to understand how it is being used. Cookies are small text files stored on your device that help us recognise your session, remember your preferences and keep your account secure.

The types of cookies used on 1vin include:

• Essential cookies: Required for the platform to function — session management, login state, security tokens. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language settings, odds format and notification choices across sessions.
• Analytics cookies: Collect anonymised data on how users navigate the platform — which pages are visited, where sessions end, how features are used. This helps us improve the product over time.
• Security cookies: Used to detect suspicious login activity, bot behaviour and potential fraud attempts in real time.

1vin does not use third-party advertising cookies or load ad-network tracking scripts. Your browsing behaviour on the platform is not shared with advertisers.

Most browsers allow you to control cookie settings. Disabling essential cookies will affect your ability to log in and use the platform normally. Disabling analytics cookies will not affect your ability to play but may result in a slightly less personalised experience.

6 Sharing Your Data

The limited categories of third parties with whom data may be shared are:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the transaction data necessary to process your PKR deposits and withdrawals
• Identity verification providers: Where enhanced verification is required, document data may be shared with a specialist identity verification service operating under strict data handling agreements
• Game providers: To deliver live casino and slot game services, certain session identifiers are passed to game providers. These providers do not receive your full personal profile
• Technology infrastructure: Hosting, security and platform infrastructure providers may process data as part of delivering their services, under contractual data processing agreements
• Legal and regulatory requirements: Where required by applicable law or in response to a lawful request from authorities, 1vin may be required to disclose account or transaction data

Any third party that receives data from 1vin is required to handle it in accordance with applicable data protection standards and is not permitted to use it for their own independent marketing or commercial purposes.

7 Data Security

Protecting your personal data is a core operational priority at 1vin. The platform applies a layered approach to security that covers data in transit, data at rest and access controls across the organisation.

• Encryption in transit: All data exchanged between your device and 1vin servers is encrypted using TLS. This includes your login credentials, account data and payment references.
• Encryption at rest: Sensitive account data stored on 1vin servers is encrypted at the storage level. This means even if storage media were ever compromised, the data would not be readable without the appropriate keys.
• Access controls: Internal access to personal data is restricted on a role-by-role basis. Customer support staff can see what is necessary to assist you; they do not have access to payment credentials or verification documents beyond what their role requires.
• Login security: 1vin supports two-factor authentication and monitors login activity for unusual patterns. Repeated failed login attempts trigger account protection measures automatically.
• Security monitoring: The platform is continuously monitored for security threats. Suspected intrusion attempts, unusual account activity and potential data anomalies are flagged for immediate investigation.

While 1vin applies strong security measures, no system is completely immune to risk. You play an important role in keeping your account secure — use a strong, unique password, do not share your login details and log out after each session, particularly on shared devices.

8 Data Retention

1vin retains personal data for as long as it is needed to fulfil the purposes for which it was collected. For active accounts, most data is retained for the lifetime of the account plus a standard period afterward to handle any post-closure queries or disputes.

The general retention principles applied are:

• Account and registration data: Retained while the account is active and for a period following account closure to cover any outstanding disputes or investigations
• Transaction and financial records: Retained for the period required to meet standard financial record-keeping obligations; PKR transaction logs are a core part of this
• Identity verification documents: Retained for the period required for age and identity verification purposes, then securely deleted
• Support communications: Retained for a reasonable period to maintain a record of issues raised and resolutions provided
• Technical and session data: Generally retained for shorter periods — typically 90 days to 12 months — as it is used primarily for security monitoring and platform analytics

When data is no longer required, it is either securely deleted or irreversibly anonymised so it can no longer be linked to you as an individual.

9 Your Rights

You have meaningful rights over the personal data 1vin holds about you. These rights can be exercised by contacting 1vin support with a clear description of your request. We aim to respond within a reasonable timeframe.

• Right to access: You can request a summary of the personal data 1vin holds about you, including what categories of data are stored and how they are being used
• Right to correction: If any personal data we hold is inaccurate or out of date, you have the right to request that it be corrected — for example, a change of registered mobile number or email address
• Right to deletion: You can request deletion of your personal data. Note that some data may need to be retained to meet legal obligations even after your account is closed — we will explain what applies in your specific case
• Right to restrict processing: In certain circumstances you can ask that we limit how your data is used while a concern or dispute is being resolved
• Right to withdraw consent: Where data processing is based on your consent — such as receiving promotional communications — you can withdraw that consent at any time without affecting your account

10 Children's Privacy

If you are a parent or guardian and believe that a minor has registered on the platform using your details or a false date of birth, please contact support immediately so the account can be investigated and closed. Protecting young people from gambling platforms is something we take seriously — age verification is applied to all accounts and we act on any credible concern about underage access.

11 Changes to This Policy

1vin may update this Privacy Policy from time to time. When changes are made, the revised version will be published on this page with an updated "Last updated" date at the top. For significant changes — particularly those affecting how your data is used or shared — we will make reasonable efforts to notify registered users via their registered contact details.

Your continued use of the platform after a policy update is published constitutes your acceptance of the revised terms. If you do not agree with a change, you should stop using the platform and contact support to arrange account closure and the return of any PKR balance.

We recommend checking this page periodically, especially before making a deposit or engaging with new platform features.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, you can reach the 1vin support team through the in-app live chat or at the support email address listed in your account dashboard.

When contacting us about a data privacy matter, please include your registered username and a clear description of your request so we can locate the relevant records and respond efficiently. We treat all privacy-related enquiries with priority and aim to acknowledge receipt promptly.